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Effective January 1, 2026. Rev. 6/1/2026)

Please read the following Terms of Service carefully. These terms constitute a legally binding agreement

between Altascapes (\"Contractor\") and you, the Client. By executing this document electronically, providing a

physical signature, or accepting services/making payments on or after the effective date, you agree to receive

the services outlined in your personalized proposal and be bound in full by these Terms and Conditions.

1. PAYMENT POLICY

For Recurring Service Contracts (Monthly Maintenance, Seasonal Contracts)

All recurring services will be billed on a standardized monthly basis.

Payments: Payments are strictly Due Upon Receipt of the monthly invoice.

Late Payments: Payments not received within 7 days of the invoice receipt date will automatically incur a

late fee of 5% of the outstanding balance or $35, whichever is greater.

Late Payment Communication: Please contact Altascapes immediately if you expect an administrative

delay; we will make reasonable eff

orts to work with you if notified prior to the due date.

For One-Time Service Contracts (Mulching, Cleanups, Projects, and Standard Irrigation)

Payments: Payments are due within 7 days of the scheduled start date, and no later than 48 hours

following work completion.

Deposits: Required deposit payments must be cleared no later than 72 hours before services commence or materials are furnished.

For projects quoted under $500, a 50% upfront deposit is required.

For projects quoted over $500, a 25% upfront deposit is required.

Late Payments: Balances outstanding past 72 hours of completed work will incur a late fee of 5% of the remaining balance or $35, whichever is greater.

Specialized Irrigation Service & Pricing Addendum

Standard Irrigation Service Hours: Standard irrigation troubleshooting, diagnostic auditing, and

scheduled system repairs are performed Monday through Friday, between 7AM-5PM. Jobs within this window are billed at our standard hourly labor rate plus

parts.

Irrigation Diagnostic/Audit Fee: Initial system troubleshooting, comprehensive zone audits, and

controller/clock programming assessments are subject to a flat diagnostic fee of $95, due

upon completion of the evaluation regardless of whether subsequent repairs are authorized.

Emergency, After-Hours, and Weekend Rates: Any irrigation service requested or performed

outside of standard hours (including weekday evenings, Saturdays, Sundays, and official holidays) will be classified as an Emergency Call-Out. These services are subject to a mandatory, non-refundable dispatch and diagnostic fee of $195, which covers the first hour of on-site troubleshooting. Any additional labor required during an emergency call-out will be billed at an accelerated rate of $125 per hour, assessed in 30-minute increments,

plus parts.

Emergency/Urgent Repair Exception: For active, severe mainline/valve leaks or critical system failures where waiting 72 hours for a standard deposit would result in immediate property or

landscape damage, the deposit requirement may be waived at the Contractor's discretion. In these circumstances, the Client authorizes the Contractor to immediately proceed with necessary mitigation and parts replacement up to an emergency threshold of $350.

The full balance of this emergency intervention is due immediately upon completion.

2. SERVICE SCOPE & PRICING STRUCTURE

Pricing Adjustment

All recurring landscaping services operate under a stable Monthly Pricing Structure. This structure balances seasonal demands and localized operational, regulatory, and labor costs unique to our service footprint. Individual monthly rates are formalized via personalized rate notifications.

What's Included in Monthly Maintenance:

Standard monthly agreements include routine service elements intended to sustain a neat, healthy landscape environment within a recurring service window:

-Routine turf mowing and mechanical edging.

-Power-blowing of hardscapes (patios, walkways, driveways, and service paths).

-Light ornamental trimming and aesthetic shaping (pruning) of shrubs.

-Routine structural weed control within designated beds.

Light Seasonal Cleanup: Disposal of normal, ongoing leaf drop and routine seasonal plant growth manageable within the regular service timeframe, utilizing on-site green waste receptacles.

Strict Exclusions from Monthly Maintenance

Extensive Cleanups: Heavy debris removal, overgrown landscape restorations, storm damage remediation, or hauling services for large volumes of material are excluded and must be quoted separately as a One-Time

Contract.

Irrigation Systems: Routine monthly maintenance does not encompass irrigation system audits, sprinkler

head line replacements, lateral or mainline leak repairs, valve diagnostics, wiring troubleshooting, or backflow testing. All irrigation diagnostic, repair, and modification work is handled separate from routine maintenance,

billed as a One-Time Contract, and subject to the specialized irrigation policies herein.

3. SCHEDULING & CANCELLATION POLICIES

Rescheduling Policy

Clients must provide a minimum of 48 hours notice to request a service date modifi

cation.

The first instance of a late rescheduling request (< 48 hours notice) will be handled as a courtesy waiver without penalty.

All subsequent instances with less than 48 hours notice will result in a $50 rescheduling fee to mitigate lost crew routing and labor allocations.

Cancellation & Early Termination Policy

For One-Time Services: Cancellation requires at least 48 hours notice for a full deposit refund. Cancellations

made with less than 48 hours notice will forfeit the portion of the deposit allocated to specialized supplies, irrigation parts, or custom-ordered plant materials; labor deposits will be refunded.

For Repeat/Contract Services (Monthly Maintenance, Yearly Contracts): Termination of recurring agreements by the Client requires formal written notice of cancellation at least 7 days prior to the next billing cycle date. Failure to provide 7 days written notice will result in the Client being contractually

responsible for the subsequent month's standard billing cycle.

Early Contract Cancellation Fee (Yearly Terms): If the Client requests to cancel a yearly contract prior to

the expiration of the agreed-upon term, the Client agrees to pay an early cancellation fee equal to 30% of the

remaining contract value. This early termination balance is strictly due and payable within 48 hours of the

initial cancellation request.

Early Cancellation Exception: The early cancellation fee will be waived only if the Client permanently

relocates or moves completely out of the Contractor's active service area. Verification of relocation may be requested by the Contractor prior to formally authorizing a fee waiver.

altascapesinc@gmail.com

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